FAQ

Shipping

Is shipping free?

Yes. Standard shipping is free to every country we ship to. A few remote areas may have an extra delivery charge. If that applies to your address, we'll email you before your order ships, and you can pay it or cancel for a full refund.

Where do you ship?

Worldwide. Choose your country at checkout to see the delivery options for your address.

How long will my order take?

We process orders within 2–3 business days. After your order ships, delivery usually takes 8–15 days. Customs clearance and other things outside our control can add time.

How do I track my order?

We'll email you a tracking number as soon as your order ships.

Will I pay customs fees?

It depends on your country. If duties and taxes are shown at checkout, you won't pay anything more when your order arrives. If they aren't, your country's customs office may charge fees on delivery.

Why did my order arrive in more than one package?

Some items ship from different warehouses, so orders with several items can arrive separately.

Returns

Can I return something?

Yes, within 30 days of delivery, as long as it's unused, in resalable condition and in its original packaging.

Who pays for return shipping?

If your item arrived damaged, defective or wrong, we cover everything and send you a free replacement. If you changed your mind, you pay the return shipping. We never charge restocking fees.

My item arrived damaged. What do I do?

Email care@avielleselect.com within 3 days of delivery with your order number, plus photos and a video showing the item, the problem and the packaging. We'll send you a replacement for free.

How do I start a return?

Email care@avielleselect.com with your order number and the item you'd like to return, and we'll send you instructions. You can read the full return and refund policy for details.

Orders and payment

Can I change or cancel my order?

Email us within 12 hours of placing your order and we'll do our best to help. Once an order ships, we can't cancel it. You can still return it after it arrives as a change-of-mind return, and you pay the return shipping.

How can I pay?

You'll see all available payment options at checkout.

Still have questions?

Email care@avielleselect.com or use our contact form. We usually reply within 1–2 business days.