Refund policy

We want you to love your VlogLoom tripod. If you don’t, you can return it within 30 days of delivery for a refund.

30-day returns

  • You have 30 days from the day your order is delivered to start a return.
  • The item must be unused, in resalable condition and in its original packaging, with all parts included.
  • We never charge a restocking fee.

Changed your mind?
You can return your order for any reason within 30 days of delivery. For change-of-mind returns, you pay the cost of shipping the item back to us, and that cost isn’t refunded. We recommend a tracked service, because we can’t refund a parcel that doesn’t reach us.

Damaged, faulty or wrong item?
If your order arrives damaged, faulty or isn’t what you ordered, email us at care@vlogloom.com within 3 days of delivery. Include your order number, plus photos and a video showing the item, the problem and the packaging. We’ll send you a replacement free of charge, and you won’t pay for any shipping.

Cancellations
You can cancel free of charge until your order ships. Once it has shipped, it can’t be cancelled, but you can return it after it arrives under the change-of-mind terms above. If you refuse a delivery, any return shipping charges we’re billed will be taken off your refund.

How to start a return

  1. Email care@vlogloom.com with your order number and the reason for the return.
  2. We’ll reply with the return address and instructions. Please don’t send anything back before you hear from us.
  3. Pack the item securely in its original packaging and ship it with a tracked service.

Refunds
When your return arrives, we’ll inspect it and email you. Approved refunds go back to your original payment method within 5 business days. Your bank or card provider may take a few more days to show it. Items that don’t meet the conditions above may not be eligible for a refund.

Exchanges
Want a different style? Return the original as a change-of-mind return and place a new order for the style you want.

Your rights
This policy doesn’t affect your statutory rights as a consumer under the law of your country.

Questions
Email care@vlogloom.com. We reply Monday to Friday, within one business day.